Refund policy
We have a 10-day return policy, which means you have 10 business days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@shopprovision.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@shopprovision.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like handmade one of a kind items (art, weavings, ceramics handmade rugs, etc.), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), and all furniture and lighting. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Many of our furnishings are handcrafted using natural materials. Variations in wood grain, natural stone veining, leather markings, hand-applied finishes, glazing, patina, distressing, fabric texture, color variation, and other inherent characteristics are expected and celebrated as part of each product's unique craftsmanship. These natural variations are not considered manufacturing defects.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns & Cancellations
Because many of the furnishings offered by Shop Provision are custom-made, made-to-order, or specially procured for each client, orders become final once approved and submitted to the manufacturer or supplier.
Custom, made-to-order, and special-order items are not eligible for cancellation, return, or refund after an order has been placed.
Eligible in-stock accessories may be returned only with prior authorization from Shop Provision and must be received in original, unused condition. Approved returns may be subject to return freight, restocking fees, and original shipping charges.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shop Provision does not offer cash refunds for custom, made-to-order, or specially procured furnishings once an order has been placed. Where an eligible product concern is verified, Shop Provision will work diligently to facilitate an appropriate resolution consistent with the manufacturer's policies and the circumstances of the claim.
Manufacturer Warranties
Many products sold through Shop Provision include warranties provided by their respective manufacturers. Warranty terms, coverage, and limitations vary by manufacturer and product.
As your retailer, Shop Provision serves as your primary point of contact for post-purchase support and will assist in coordinating warranty inquiries and product concerns with the applicable manufacturer or service provider.
Product Support
We stand behind the quality of the products we source and remain committed to supporting our clients after delivery.
If you believe your order has arrived with shipping damage, a manufacturing defect, missing components, or another product concern, please notify us promptly. Our team will review the issue and coordinate directly with the appropriate manufacturer, freight carrier, installer, or service provider to determine the most appropriate resolution.
Because every situation is unique, available remedies may include repair, replacement parts, refinishing, replacement of the affected product, or another commercially reasonable solution, depending on the nature of the issue and the policies of the applicable manufacturer or service provider.